How Virtual Visits Work
Getting evidence-based, whole-person care from Dr. Shakeilla Smithbey is simple, secure, and designed to fit your schedule — no waiting rooms, no commute. Here's exactly what to expect.
Your Visit, Step by Step
STEP 1
Book or Inquire
Schedule online or call/text 609-354-5553 to book your appointment or ask a question before getting started.
STEP 2
Insurance Verification
Our team verifies your insurance benefits ahead of your visit. We accept Medicare, Aetna, Cigna, UnitedHealthcare, AmeriHealth, BCBS plans, WellCare, and additional commercial plans; self-pay is also available.
STEP 3
Complete Intake Forms & Registration
You'll complete your intake paperwork and registration securely before your appointment.
STEP 4
Attend Your HIPAA-Compliant Video Visit
Meet with Dr. Smithbey face-to-face over a secure video platform for your scheduled appointment — approximately 60 minutes for an initial visit, 30 minutes for follow-ups.
STEP 5
Receive Your Care Plan
Leave your visit with a personalized care plan, including any labs, referrals, prescriptions, and follow-up recommendations.
Our Platform
Visits are conducted on a secure, HIPAA-compliant video platform — currently the built-in video platform within AthenaHealth, with a transition to SpareHealth underway. We do not use Zoom for patient visits.
What You’ll Need:
A smart phone, tablet or computer
A stable internet connection
Visit Length:
Initial visit: approximately 60 minutes
Follow-up visits: approximately 30 minutes
Prescriptions
Prescriptions are sent electronically to your preferred pharmacy when clinically appropriate.
Controlled Medications Policy
Dr. Smithbey does not prescribe opiates or medical marijuana for chronic pain, or benzodiazepines for chronic anxiety or insomnia, and does not take over prescribing of these medications from another physician. She is required by law to review prescription refill history through the Prescription Monitoring Program, even when she is not prescribing a controlled substance, and she communicates with your other prescribing physicians about your treatment plan when relevant.
For questions, please feel free to call or Text 609-354-5553
Monday, Tuesday, Thursday & Friday
8:30 AM – 4:30 PM CST | 9:30 AM – 5:30 PM EST
If an In-Person Visit Becomes Necessary
If an in-person evaluation becomes necessary, you will be referred to an appropriate local provider.
Frequently Asked Questions
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Yes. All visits are conducted on a secure, HIPAA-compliant video platform to protect your privacy.
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Medicare, Aetna, Cigna, UnitedHealthcare, AmeriHealth, BCBS plans, WellCare, and additional commercial plans. Coverage varies by plan and should be verified prior to scheduling. Self-pay options are available.
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Yes, prescriptions are electronically sent to your preferred pharmacy when clinically appropriate.
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A smartphone, tablet, or computer with an internet connection — no special app download required.
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Dr. Smithbey is licensed in 12 states, including California, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, and Wisconsin.
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Diabetes and prediabetes, hypertension, high cholesterol, obesity/weight management, thyroid disorders, menopause and hormonal wellness, anxiety, and depression, among other primary care needs.
WHO WE SERVE
Care for Adolescents, Adults, and Seniors
We currently provide care for adolescents age 12 and older, including adults and seniors, as a 100% telehealth practice licensed in the following states. As additional state licenses become available, this page will be updated.
Become a Partner in Your Health
Book a visit today and start building a personalized care plan with Dr. Smithbey.